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Stuart Wyatt
How did you become involved in training people internationally? And what are the difficulties involved with this?

In 1996, an ex-colleague moved home to America and started a business. He planned for rapid growth and asked me to help him manage the launch of his company and to train his staff.  That was my first experience of training overseas. The step from the UK to the US is, culturally, a relatively small one.

When training in other parts of the world one needs to be more sensitive to cultural differences. However, worldwide research into personality traits has proven that underneath we’re all much the same.  The way people act at work is much the same everywhere and so the management challenges remain the same. For example, managers are buying The Secret Laws of Management in over 20 countries, and the book is being translated into Chinese, Japanese, Hindi, Spanish, and Russian. 

The essential truths of managing people are universal truths.
Are there any ways that managers generally need to see things differently?

It is dangerous to generalize.  Individual managers vary so much.  However, the first quotation in my book is from Dr. T. S. Lin, who was CEO of the giant Tatung Company for 30 years.  He said, ‘There is an English proverb that says there are no bad students, only bad teachers.  I believe it also applies to a company.  There are no bad employees, only bad managers.’ 

I would like to see more managers consider how that principle would affect their own actions. When a manager accepts responsibility for the performance of every individual in their team, it becomes imperative for the manager to work hard at becoming a better leader and a more effective manager. The result is always improved results and fewer hassles along the way.
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